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Demand test descriptions and error codes - Avaya Support

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Table 382: ISDN Test Call Test (#258) 5 of 5<br />

Error<br />

Code<br />

Test<br />

Result<br />

Description / Recommendation<br />

ISDN Test Call Test (#258)<br />

2104 ABORT Call dropped or could not be originated.<br />

1. Make sure service is provisioned by the network.<br />

2. Check the administration of the far-end <strong>test</strong> line extension on the<br />

Trunk Group Administration form.<br />

3. Check the administration of the <strong>test</strong> call BCC (Bearer Capability<br />

Class) on the Trunk Group Administration form.<br />

4. Check the reason for termination with<br />

status isdnpri-<strong>test</strong>call.<br />

5. For further instructions see Troubleshooting ISDN-PRI <strong>test</strong> calls in<br />

Maintenance Procedures for <strong>Avaya</strong> Aura Communication<br />

Manager, Media Gateways <strong>and</strong> Servers (03-300432).<br />

6. Try the <strong>test</strong> again. If the <strong>test</strong> continues to abort, escalate the<br />

problem.<br />

2042 FAIL The <strong>test</strong> data is corrupt. There is a loss of integrity on the<br />

communications path.<br />

1. Take the trunk out of service <strong>and</strong> check the quality of the facility<br />

including the transmission facility <strong>and</strong> any external equipment such<br />

as DACs, CSUs, etc. Enter <strong>test</strong> isdnpri-<strong>test</strong>call <strong>and</strong><br />

status isdnpri-<strong>test</strong>call to get the bit <strong>and</strong> block <strong>error</strong> rates.<br />

PASS The <strong>test</strong> pattern was sent <strong>and</strong> received properly. If the synchronous <strong>test</strong><br />

call was performed (long <strong>test</strong> sequence), the communications path is<br />

operating properly. If <strong>test</strong> isdnpri-<strong>test</strong>call was used, PASS<br />

indicates only that the <strong>test</strong> call was established. Enter status<br />

isdnpri-<strong>test</strong>call to get the bit <strong>and</strong> block <strong>error</strong> rates detected by the<br />

<strong>test</strong>. If the bit <strong>and</strong> block <strong>error</strong> rates are not acceptable, perform a<br />

complete analysis of the facility including the transmission facility <strong>and</strong> any<br />

external equipment such as DACs, CSUs, etc.<br />

5 of 5<br />

Issue 5 May 2009 1341

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