Demand test descriptions and error codes - Avaya Support

Table 157: Descriptions and Recommendations for Error Types 3842-3942 2 of 4
Error
Code
Description Recommendation
3878 The far-end switch has
indicated that the
network is not
functioning correctly
and that the condition
may last a relatively
long period of time (for
example, immediately
re-attempting the call
may not be successful).
3890 A request to use a
network service (e.g.,
SDN) has been denied.
Administration
somewhere on the
network has indicated
that the requested
service has not been
subscribed to or
purchased for this
trunk.
3892 Protocol detail; may
offer a clue if customer
is having ISDN calls
denied with an
unexpected intercept
tone.
Network is out of order.
1. From the circuit pack or media module and port
number (in the Aux Data field, determine the trunk
group against which the error was reported.
2. Consult with the network provider to determine the
nature and expected duration of the out of service
condition.
3. Consider modifying every routing pattern containing
this trunk group to route calls around the network that
is out of service.
This could be a local administration problem only, or a
mismatch between the local administration and that of the
network provider.
1. From the circuit pack or media module and port
number (in the Aux Data field), determine the trunk
group against which the error was reported.
2. Display the trunk group form: If the trunk group is
Call-by-Call (Service Type is “cbc”), check every
routing pattern form containing this trunk group to see
if the Service/Feature fields contain the correct
network services purchased for this trunk. If the trunk
group is not Call-by-Call, check that the Service Type
field contains the single network service purchased
for this trunk.
3. If local administration appears correct, consult with
the customer and/or the network provider to
determine the services that the customer has
subscribed to for this trunk group.
If customer is complaining of unexpected intercept tones
when accessing ISDN trunks or PRI endpoints and no other
cause can be found, escalate the problem and provide the
next tier with this Error Log information.
554 Maintenance Alarms for Communication Manager, Media Gateways and Servers
2 of 4