Demand test descriptions and error codes - Avaya Support

Table 157: Descriptions and Recommendations for Error Types 3842-3942 4 of 4
Error
Code
Description Recommendation
3919 Service or option not
implemented,
unspecified. Used
when no other cause in
this class applies.
3928 A call was denied
because of a basic
incompatibility existed
between the type of call
and either the facilities
selected by the routing
pattern or the called
user.
3942 Timer expiry: T310
time-out, no answer to
CALL PROCEEDING.
Demand test descriptions and error codes
This error might be helpful as a clue if the customer
complains of receiving unexpected intercept tone after
accessing ISDN trunks or PRI endpoints. Determine the
trunk group from the circuit pack or media module and port
number (in the Aux Data field) and then check the BCC
fields of the pertinent routing patterns. Also, investigate
whether or not the calling and called endpoints are
compatible (for example, some ISDN switches may not
allow a voice station to call a data extension).
Investigate tests in the order presented. By clearing errors associated with the first test, errors
generated from other tests may also be cleared. Click on the link to see the full description of
the test, error codes, and recommended actions.
Order of Investigation Short Test
Sequence
556 Maintenance Alarms for Communication Manager, Media Gateways and Servers
Long Test
Sequence
D/ND 1
Primary Signaling Link Hardware Check (#636) X X ND
Secondary Signaling Link Hardware Check (#639) X X ND
Layer 2 Status Query Test (#647) X X ND
Remote Layer 3 Query (#637) X X ND
1. D = Destructive; ND = Nondestructive
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