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Demand test descriptions and error codes - Avaya Support

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Communication Manager Maintenance Object Repair Procedures<br />

Table 48: Descriptions <strong>and</strong> repair recommendations (Error Types 3840-3928) 2 of 5<br />

Error<br />

Code<br />

Description Recommendation<br />

3846 The far-end switch has<br />

indicated that the<br />

B chel (trunk) is not<br />

acceptable for use in<br />

the call for which it<br />

was requested.<br />

3858 Similar to Error Type<br />

1. The switch sent an<br />

ISDN message to the<br />

far-end switch or<br />

terminal adapter that<br />

did not respond in the<br />

time allowed.<br />

3878 The far-end switch has<br />

indicated that the<br />

network is not<br />

functioning correctly<br />

<strong>and</strong> that the condition<br />

may last a relatively<br />

long period of time (for<br />

example, immediately<br />

re-attempting the call<br />

may not be<br />

successful).<br />

This could indicate<br />

● an administration problem (for example, the local<br />

switch <strong>and</strong> the far-end switch have different B-Chels<br />

administered)<br />

● a normal race condition (for example, the local switch<br />

has requested use of a B-Chel that the far-end switch<br />

had just reserved for use on another call).<br />

1. From the circuit pack <strong>and</strong> port number (in the Aux<br />

Data field), determine the trunk group against which<br />

the <strong>error</strong> was reported.<br />

2. Enter status trunk for the indicated trunk.<br />

3. Refer to Table 28: ATM ISDN service states on<br />

page 116 for recovery suggestions.<br />

1. Check for alarms <strong>and</strong> <strong>error</strong>s against link components<br />

2. Check out other <strong>error</strong>s against ATM-SGRP (ATM<br />

Signaling Group), ATM-TRK (Circuit Emulation<br />

Service Circuit Pack), <strong>and</strong> other hardware<br />

components on the link.<br />

1. From the circuit pack <strong>and</strong> port number (in the Aux<br />

Data field, determine the trunk group against which<br />

the <strong>error</strong> was reported.<br />

2. Consult with the network provider to determine the<br />

nature <strong>and</strong> expected duration of the out of service<br />

condition.<br />

3. Consider modifying every routing pattern containing<br />

this trunk group, to route calls around the network<br />

that is out of service.<br />

174 Maintenance Alarms for Communication Manager, Media Gateways <strong>and</strong> Servers<br />

2 of 5

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