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Demand test descriptions and error codes - Avaya Support

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3928 A call was denied<br />

because of a basic<br />

incompatibility<br />

between the type of<br />

call <strong>and</strong> either the<br />

facilities selected by<br />

the routing pattern or<br />

the called user itself.<br />

<strong>Dem<strong>and</strong></strong> <strong>test</strong> <strong>descriptions</strong> <strong>and</strong> <strong>error</strong> <strong>codes</strong><br />

ATM-SGRP (ATM Signaling Group)<br />

Table 48: Descriptions <strong>and</strong> repair recommendations (Error Types 3840-3928) 5 of 5<br />

Error<br />

Code<br />

Description Recommendation<br />

This <strong>error</strong> might be helpful as a clue if the customer<br />

complains of receiving unexpected intercept tone after<br />

accessing ISDN trunks or PRI endpoints.<br />

1. Determine the trunk group from the circuit pack <strong>and</strong><br />

port number (in the aux data field)<br />

2. check the BCC fields of the pertinent routing patterns.<br />

3. Also, investigate whether or not the calling <strong>and</strong> called<br />

endpoints are compatible (for example, some ISDN<br />

switches may not allow a voice station to call a data<br />

extension).<br />

Investigate <strong>test</strong>s in the order presented. By clearing <strong>error</strong>s associated with the first <strong>test</strong>, <strong>error</strong>s<br />

generated from other <strong>test</strong>s may also be cleared. Click on the link to see the full description of<br />

the <strong>test</strong>, <strong>error</strong> <strong>codes</strong>, <strong>and</strong> recommended actions.<br />

Order of Investigation Short Test<br />

Sequence<br />

Long Test<br />

Sequence<br />

D/ND 1<br />

Primary Signaling Link Hardware Check (#636) X X ND<br />

Layer 2 Status Query Test (#647) X X ND<br />

ATM Remote Layer 3 Query (#1291) X X ND<br />

1. D = Destructive, ND = Nondestructive<br />

5 of 5<br />

Issue 5 May 2009 177

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