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Demand test descriptions and error codes - Avaya Support

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50 Requested<br />

Facility Not<br />

Subscribed<br />

BRI-SET, Various Adjuncts<br />

Table 60: ISDN-BRI CAUSE VALUES; (BRI-SET/ASAI-ADJ Error Log Notes) 3 of 4<br />

Error<br />

Code<br />

Test Result Description / Recommendation<br />

58 Bearer<br />

Capability Not<br />

Currently<br />

Available<br />

65 Bearer<br />

Service Not<br />

Implemented<br />

69 Requested<br />

Facility Not<br />

Implemented<br />

Requested facility is implemented, but not administered. Potential<br />

administration problem with endpoint or adjunct. For BRI endpoints:<br />

1. Verify the switch administration of endpoint using display<br />

station or display data-module.<br />

2. If step 1 does not resolve the problem, refer to the endpoint’s<br />

service manual <strong>and</strong> verify administration on the endpoint.<br />

3. If step 2 does not resolve the problem, escalate to the next tier.<br />

For ASAI adjuncts:<br />

1. Display the Customer Optional Features screen (administration<br />

screen) on the switch to determine which ASAI capabilities are<br />

turned on in the switch.<br />

2. Verify that the adjunct is administered to support the identical<br />

capabilities as the switch. If there is a mismatch in the<br />

administered capabilities, then re-administer the switch <strong>and</strong>/or<br />

the adjunct to establish a consistent set of desired capabilities on<br />

both the switch <strong>and</strong> the adjunct.<br />

3. If step 2 does not resolve the problem, escalate to the next tier.<br />

For <strong>Avaya</strong> adjuncts:<br />

1. Display the Customer Optional Features screen (administration<br />

screen) on the switch to determine whether the <strong>Avaya</strong> adjunct is<br />

set enabled on in the switch.<br />

2. If Error Type 2567 or 2568, verify the <strong>Avaya</strong> adjunct version, <strong>and</strong><br />

re-administer if needed.<br />

3. If step 2 does not fix the problem, escalate to the next tier of<br />

support<br />

Requested bearer capability is implemented, but not administered.<br />

No B-Chel is administered. See recommendation for Error Code 50<br />

above.<br />

Requested service not implemented in switch or endpoint.<br />

Requested service not supported in switch or endpoint.<br />

1. Consult switch <strong>and</strong> endpoint documentation to determine service<br />

support.<br />

2. If step 1 does not resolve the problem, escalate to the next tier.<br />

3 of 4<br />

Issue 5 May 2009 229

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