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Demand test descriptions and error codes - Avaya Support

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Table 439: SNC-BD Configuration Audit (#759) 3 of 5<br />

Error<br />

Code<br />

102 -<br />

109,<br />

113 -<br />

120<br />

Test<br />

Result<br />

Description / Recommendation<br />

Configuration Audit (#759)<br />

FAIL The SNC circuit pack cot communicate with the SNI in a different slot<br />

1. Determine the slot number of the other SNI: Subtract 100 from the<br />

Error Code. For example, if the Error Code is 104, the SNI slot<br />

number is 4. This number is referred to as the "specified SNI slot".<br />

2. If a st<strong>and</strong>by SNC (one with its yellow LED off) was <strong>test</strong>ed <strong>and</strong><br />

resulted in this <strong>error</strong> code, follow normal escalation procedures.<br />

Enter status switch-node to show the active <strong>and</strong> st<strong>and</strong>by<br />

SNCs.<br />

3. Enter list configuration carrier to see if an SNI is<br />

physically present in the specified SNI slot. If the Vintage field<br />

indicates that a circuit pack is present, proceed to step 3. If the<br />

Vintage field shows no board:<br />

a. If an SNI should not be installed in the specified SNI slot:<br />

1. This failure will not affect service. Enter change<br />

circuit-pack to remove the missing SNI from<br />

administration.<br />

2. If the <strong>error</strong> persists, use reset board location to reset<br />

the active SNC circuit pack. If the <strong>error</strong> still appears, replace<br />

the active SNC circuit pack.<br />

b. If an SNI should be installed in the specified SNI slot, insert one.<br />

4. Enter display <strong>error</strong>s for category pnc. If the SNC has SNC-BD<br />

<strong>error</strong> 513, or SNC-LINK <strong>error</strong>s with Aux Data 1 pointing to other SNIs<br />

besides the one in the specified SNI slot, replace the active SNC<br />

circuit pack.<br />

5. If SNIs in the same carrier have SNI-BD <strong>error</strong> 257 logged, indicating<br />

they are having trouble communicating with the SNC, replace the<br />

active SNC circuit pack.<br />

6. Refer to Table 435: SNI Slot / Error Type to determine the Error<br />

Type for the specified SNI slot. For example, if the specified SNI slot<br />

is 9, the specified Error Type is 1793. If the SNC being <strong>test</strong>ed has<br />

SNC-LINK <strong>error</strong>s of the specified Error Type, replace the SNI in the<br />

specified SNI slot. Replacing an SNI may interrupt service. See<br />

SNI-BD (SNI Circuit Pack) for the procedure for replacing an SNI.<br />

7. If the SNC being <strong>test</strong>ed still has SNC-LINK <strong>error</strong>s of the specified<br />

Error Type, replace the SNC circuit pack.<br />

3 of 5<br />

Issue 5 May 2009 1471

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