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Demand test descriptions and error codes - Avaya Support

Demand test descriptions and error codes - Avaya Support

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Notes:<br />

a. Error Type 0: run the short <strong>test</strong> sequence first. If every <strong>test</strong> passes, run the long <strong>test</strong><br />

sequence. Refer to each <strong>test</strong>’s description, <strong>and</strong> follow its procedures.<br />

b. Error Type 1 with Aux Data 40987: could be caused by a noisy port or link. This is an<br />

off-board problem detected by the port circuit. Check for defective wiring, a defective voice<br />

terminal, or move the voice terminal closer to the switch (in terms of feet of wire from the<br />

jack to the switch). If the problem persists, replace the circuit pack. Once the problem has<br />

been resolved, the alarm disappears after a predetermined amount of time.<br />

Error Type 1 with Aux Data 1-20: occurs when at least 15 off-board problems have been<br />

detected with the link to the terminal. When an <strong>error</strong> with the link is detected, an on-board<br />

counter is incremented.<br />

The user could experience a noisy port or link. This is an off-board problem detected by<br />

the port circuit. Check for defective wiring, a defective voice terminal, or move the voice<br />

terminal closer to the switch (in terms of feet of wire from the jack to the switch). If the<br />

problem persists, replace the circuit pack. Once the problem has been resolved, the alarm<br />

disappears after a predetermined amount of time.<br />

c. Error Type 18: the port in question is busied out by maintenance personnel. Make sure the<br />

port is released from busyout by release port location.<br />

d. Error Type 257: Indicates problems transmitting to the voice terminal, which can be caused<br />

by defective wiring. Defective wiring can cause varying degrees of problems on different<br />

types of sets.<br />

e. Error Type 513: The result of an ID Request failure to respond to the digital endpoint audit.<br />

f. Error Type 767: An inline event produces this Error Type when a favorable response is<br />

received from running the Digital Line Electronic Power Feed Test (#11). No action is<br />

necessary. This alarm will be resolved with the passing of time.<br />

g. Error Type 769 with Aux Data 40963: The result of an unfavorable response to the Digital<br />

Line Electronic Power Feed Test (#11).<br />

Error Type 769 with Aux Data 40988: the EPF/PTC circuit has been turned off due to an<br />

overcurrent condition.<br />

Once the problem has been resolved, it may take up to one hour for the alarm to clear. If<br />

the problem cannot be resolved by one of the steps above, replace the circuit pack.<br />

h. Error Type 1025: problem with the voice terminal EEPROM. When the voice terminal is<br />

repaired the alarm will be resolved with the passing of time.<br />

i. Error Type 1537: there is a problem with the link to the voice terminal. This can be ignored<br />

if no user complaints are received. Otherwise, make sure the voice terminal is connected,<br />

check for defective wiring, check for a defective voice terminal, <strong>and</strong> move the voice terminal<br />

to a jack that is closer to the switch (in terms of feet of wiring between the jack <strong>and</strong> the<br />

switch). If the problem persists, replace the circuit pack. Once the problem has been<br />

resolved, the alarm disappears after a predetermined amount of time.<br />

j. Error Type 2304: internal system <strong>error</strong>. No action is necessary.<br />

808 Maintenance Alarms for Communication Manager, Media Gateways <strong>and</strong> Servers

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