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Demand test descriptions and error codes - Avaya Support

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Maintenance <strong>Dem<strong>and</strong></strong> Tests<br />

Table 471: SNI Fiber Out of Frame Query Test (#989) 8 of 8<br />

Error<br />

Code<br />

245<br />

246<br />

Test<br />

Result<br />

FAIL The SNI circuit pack (Endpoint 2 of the fiber link) has a fiber out-of-frame<br />

condition <strong>and</strong> a loss-of-signal condition.<br />

Error Code 243: a lightwave transceiver is connected to the SNI circuit<br />

pack.<br />

Error Code 244: no lightwave transceiver is connected to the SNI circuit<br />

pack.<br />

1. Check that the connected circuit pack is physically installed. The<br />

connected circuit pack is the other endpoint of the fiber link if no DS1<br />

converter complex is administered. Check using list<br />

fiber-link. Otherwise, if a DS1 converter complex is<br />

administered, the connected circuit pack is the DS1 converter circuit<br />

pack connected to the SNI circuit pack.<br />

2. Perform the Fiber link fault isolation in Chapter 4: General<br />

troubleshooting in Maintenance Procedures for <strong>Avaya</strong> Aura<br />

Communication Manager, Media Gateways <strong>and</strong> Servers<br />

(03-300432) in Chapter 5.<br />

3. Replace this SNI circuit pack.<br />

4. Replace the connected circuit pack.<br />

PASS No problems associated with this <strong>test</strong> are detected on the SNI.<br />

0 NO<br />

BOARD<br />

Description / Recommendation<br />

No board was detected by the <strong>test</strong>.<br />

1. Check that board is properly translated <strong>and</strong> inserted.<br />

2. Run the <strong>test</strong> again. If it fails, reset the board. An SNI should be reset<br />

instead of reseating the circuit pack. The reset board comm<strong>and</strong><br />

should almost never be used on an SNI. It may be necessary to use<br />

reset board if the SNI circuit pack gets into a mode where it cot<br />

communicate with software. If an SNI with active <strong>error</strong>s <strong>and</strong> alarms<br />

is reset, the <strong>error</strong>s <strong>and</strong> alarms may take a while to come back,<br />

therefore reset board can mask real problems.<br />

3. Run the <strong>test</strong> again. If it fails, the ID chip on board may be bad.<br />

Replace the board <strong>and</strong> re<strong>test</strong>.<br />

1556 Maintenance Alarms for Communication Manager, Media Gateways <strong>and</strong> Servers<br />

8 of 8

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