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Demand test descriptions and error codes - Avaya Support

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MG-DS1 (DS1 Interface Media Module)<br />

● The common Media Module level <strong>test</strong>s such as Test #50 abort with Error Code 2000.<br />

● The <strong>test</strong>s run on the ports of this Media Module return NO-BOARD.<br />

● A busyout/release of the Media Module has no affect on <strong>test</strong> results.<br />

● A list configuration comm<strong>and</strong> shows that the Media Module <strong>and</strong> ports are<br />

properly installed.<br />

The Media Module is isolated from the system <strong>and</strong> all trunks or ports on this Media Module<br />

are placed into the out-of-service state. The system will try to restore the Media Module<br />

within 20-30 minutes. When no faults are detected for 20-30 minutes, the Media Module is<br />

restored to normal operation. All trunks or ports of the Media Module are then returned to<br />

the in-service state.<br />

If the board is not restored to normal operation, or the <strong>error</strong> recurs after the board was<br />

restored to normal operation, escalate the problem.<br />

o. Error Types 3073 to 3160: the Media Module is receiving slips. The Error Type displays the<br />

value of the last slip count reported.<br />

p. Error Types 3585 to 3601: the Media Module is receiving misframes. The Error Type<br />

displays the value of the last misframe count reported.<br />

q. Error Type 3840: is not service-affecting. No action is required.<br />

These <strong>error</strong>s are reported by the Media Module when it receives a bad control channel<br />

message from the switch. The Aux Data identifies the cause of the <strong>error</strong> event.<br />

r. Error Type 3841: The Media Module has detected a transient hardware logic <strong>error</strong>. This<br />

<strong>error</strong> will disappear when no faults are detected for 100 minutes.<br />

s. Error Type 3842: Bad Translation RAM Location Found. This <strong>error</strong> is not service-affecting.<br />

No action is required. The call continues by using another translation location.<br />

t. Error Type 3999: the Media Module sent a large number of control channel messages to<br />

the switch within a short period of time.<br />

If Error Type 1538 is also present, the Media Module was taken out-of-service due to<br />

hyperactivity. If Error Type 1538 is not present, the Media Module has not been taken<br />

out-of-service, but it has generated 50% of the messages necessary to be considered<br />

hyperactive. This may be completely normal during heavy traffic periods. However, if this<br />

Error Type is logged when the Media Module is being lightly used, it may indicate a problem<br />

with the Media Module or the equipment attached to it.<br />

Issue 5 May 2009 643

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