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18. Soto (2006). Gestión y conocimiento en organizaciones que aprenden. Thompson,<br />

USA<br />

19. Stephen Miller. (2005). “Continuous Improvement in Public Schools Through<br />

ISO9001:2000”. American Society of Quality, USA.<br />

20. Tissen, R. (2000). El valor del conocimiento: para aumentar el rendimiento en las<br />

empresas. Prentice may, USA<br />

742

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